2021 NCRA Business Summit (1-day Sun)

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2021 NCRA Business Summit, a must-attend event dedicated to business owners and managers of the captioning and court reporting professions. Participants of the 2020 NCRA Business Summit held in Austin, Texas, left with useful information about leadership, security, finances, body language, and the state of the court reporting industry. Much has changed since the 2020 NCRA Business Summit in February and the 2021 NCRA Business Summit promises to deliver refreshing and relatable content seen through a new lens that will provide valuable takeaways for everyone.

 

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  • Contains 4 Component(s), Includes Credits

    Court reporters and the firm they work with are critical players in a legal case, especially a big litigation case. Many times legal support staff are tasked with choosing the court reporting firm and seeing that deposition, hearing, or trial from start to finish; from sending the notice for scheduling to review of the final invoice. This is no small task and a responsibility of utmost importance. Hear from a panel of law firm key players on what they look for and consider in choosing a court reporting firm, likes and dislikes in court reporting operations, and tips for court reporting firm staff to make your firm stand out from the rest! You are sure to get some great tips to implement in your firm to continue your success! Total CEU 0.15

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    Court reporters and the firm they work with are critical players in a legal case, especially a big litigation case. Many times legal support staff are tasked with choosing the court reporting firm and seeing that deposition, hearing, or trial from start to finish; from sending the notice for scheduling to review of the final invoice. This is no small task and a responsibility of utmost importance. Hear from a panel of law firm key players on what they look for and consider in choosing a court reporting firm, likes and dislikes in court reporting operations, and tips for court reporting firm staff to make your firm stand out from the rest! You are sure to get some great tips to implement in your firm to continue your success!

    Total CEU 0.15 

    Korinne Morris, ACP

    Harris Lowry Manton

    Korinne R. Morris, ACP, is an advanced certified paralegal in product liability and e-discovery. She is the senior paralegal at Harris Lowry Manton, where she has been employed in their Savannah office since 2009. Morris primarily works on personal injury cases including product liability, medical malpractice, and other complex litigation. She has been in the legal field since 1998 with more than a decade in real estate practice prior to joining Harris Lowry Manton. Morris leads a weekly certified paralegal study program, is Harris Lowry Manton’s lunch & learn coordinator, and leads her firm’s E-Discovery Task Force on best practices. She also currently serves as the ethics chair of NALA,  The Paralegal Association and on NALA’s paralegal educator and school relations committee.

    Jessica Van Troost

    Regional Administrator

    McGlinchey Stafford

    Jessica VanTroost is a regional administrator at McGlinchey Stafford and runs the Jacksonville, Fla., Fort Lauderdale, Fla., and Nashville, Tenn., offices. She has worked in the legal field for 15 years and has both small and large firm experience in multiple states. VanTroost has been an active member of the Association of Legal Administrators (ALA) since 2008 and is affiliated with the Jacksonville, South Florida, and Middle Tennessee chapters. She has held various board positions over the years and is a past president of the Jacksonville chapter. She served ALA at the international level on the 2018 and 2019 ALA Nominating committees and currently serves on the ALA Membership and Development Committee. VanTroost also serves on the Florida State College of Jacksonville as a member of its paralegal advisory committee. She is a member of Kiwanis. Additionally, she is Legal Lean Sigma Institute White and Yellow Belt certified and has her Legal Lean Sigma Level 100 certification. VanTroost is a native of western New York and relocated to Florida seven years ago. She is an avid baseball fan and loves to travel. 

    Virginia Jones

    Virginia (Ginnie) A. Jones Jones began her legal career in 1987 as a legal assistant in Detroit, Mich., working for the long-established law firm of Honigman Miller Schwartz and Cohn. In 1998, the attorney for whom she worked decided to form his own firm — Wasinger, Kickham and Hanley — and Ginnie transitioned with him and became the office manager and litigation paralegal for the firm until Wasinger’s retirement in 2003. A native of Florida, Jones returned home in 2004 where she has continued to work as a paralegal. She currently works for Jackson Lewis P.C. in their Jacksonville office. She assists in all phases of litigation, from inception through discovery and trial. She assists with document examination and management, drafting of pleadings, fact development, deposition preparation, and trial preparation. Jones became a Florida Registered Paralegal in 2009. Jones has more than 30 years of experience working as a paralegal with experience in the areas of commercial litigation, civil litigation, worker’s compensation, and employment law. In her spare time, Jones enjoys spending time with her husband and 8-year-old son, her seven grandchildren, and her six grown children and their spouses.

  • Contains 4 Component(s), Includes Credits

    Let’s take a look at mental health and wellness statistics facing the legal profession. During this interactive presentation, you will learn practical ways to improve resilience and combat loneliness and burnout through a sustainable gratitude practice. Total CEU 0.1

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    Let’s take a look at mental health and wellness statistics facing the legal profession. During this interactive presentation, you will learn practical ways to improve resilience and combat loneliness and burnout through a sustainable gratitude practice.

    Total CEU 0.1

    Rebecca Bandy

    Rebecca J. Bandy serves as the director of the Florida Bar’s Henry Latimer Center for Professionalism. She joined the center as assistant director in March 2017. Prior to joining the Florida Bar, Bandy was an associate attorney at the Law Offices of Thomas L. Powell in Tallahassee, where she litigated in the areas of family and criminal law. She most recently taught college-level courses at Lawton Chiles High School, where she helped establish the school’s award-winning mock trial team along with the Hon. Mark Walker, the Hon. David Frank, and attorney David Grimes. Bandy previously served as the director of Alumni Relations at the Florida State University College of Business and as the assistant director of alumni and development at the Florida State University College of Law. She earned her Juris Doctor from the Florida State University College of Law. A native of the tiny town of Hilliard in Nassau County, Fla., she earned her bachelor’s in communications with honors from Jacksonville University and her teaching credentials at Georgia Southern University. Since becoming director, Bandy has attended the National Legal Mentoring Symposium in Columbia, S.C.; the Search Inside Yourself Leadership Institute at Georgetown University; and the National Mindfulness Summit in Washington, D.C. She has received a Mental Health First Aid certificate. She currently serves on the American Bar Association’s Standing Committee on Professionalism. She regularly speaks to legal professionals, law school students, and Florida Bar staff on general professionalism, mindfulness-based emotional intelligence, the impacts of loneliness, mentoring, networking, gratitude, resilience, interpersonal communications skills, active listening, implicit bias, and team building. Bandy is active in her church, is a community volunteer at an area elementary school, and she has supported causes including the March of Dimes, Epilepsy Association of the Big Bend, the Holocaust Education Resource Council (HERC), The Kearney Center, and Honor Flight Tallahassee.

  • Contains 4 Component(s), Includes Credits

    With all the social media platforms and content creation obstacles, business owners can get lost in the noise and struggle to understand what they should do next. During this presentation, you will learn about standard social media channels, content creations, and how to make sure you stand out online. You will also learn to identify which platforms work best for your business, how to create a content schedule, and how to reach your target market. Finally, we will explore overall best practices to maximize your social media presence. Total CEU 0.1


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    With all the social media platforms and content creation obstacles, business owners can get lost in the noise and struggle to understand what they should do next. During this presentation, you will learn about standard social media channels, content creations, and how to make sure you stand out online. You will also learn to identify which platforms work best for your business, how to create a content schedule, and how to reach your target market. Finally, we will explore overall best practices to maximize your social media presence. Total CEU 0.1

    Stephanie Canfield

    Founder and CEO

    Ignite Digital Marketing Solutions

    Stephanie Canfield is a digital marketing professional and business owner with more than 10 years of experience in marketing and entrepreneurship. Over the course of her career, Canfield has owned multiple businesses and has continued demonstrating her passion for helping clients achieve their brand awareness and marketing goals across each venture. She started her company Ignite Digital Marketing Solutions with the mission to help businesses and partners realize their vision and effectively compete in an online market. Ignite believes in providing solutions that meet the evolving needs of partners and empowering them to succeed. 

  • Contains 4 Component(s), Includes Credits

    The greatest gifts we can give our customers and clients are excellent service, management of expectations, and consistency! The challenge is that most businesses don’t realize is all three of these begin with the design of our customer’s journey. During this presentation, you will learn what a customer journey consists of, why it is so important and, what are the six key points of designing your customer journey: Awareness, consideration, purchase, service, loyalty, and advocacy. Also, you will learn how to apply these design elements to create a customer journey that can be executed by any member of your organization, consistently. Finally, we will examine how to maximize the touchpoints and opportunities at each level to ensure you cultivate happy, loyal customers! Total CEU 0.1


    image

    The greatest gifts we can give our customers and clients are excellent service, management of expectations, and consistency! The challenge is that most businesses don’t realize is all three of these begin with the design of our customer’s journey. During this presentation, you will learn what a customer journey consists of, why it is so important and, what are the six key points of designing your customer journey: Awareness, consideration, purchase, service, loyalty, and advocacy. Also, you will learn how to apply these design elements to create a customer journey that can be executed by any member of your organization, consistently. Finally, we will examine how to maximize the touchpoints and opportunities at each level to ensure you cultivate happy, loyal customers!  Total CEU 0.1

    Audra Fournier

    Founder

    Partners for a Solution, LLC

    Audra Fournier is a certified professional life and master business coach, who has built her company centered around leading others to success. Additionally, Fournier is a business owner and a commercial property investor. Her mission is to help business owners and individuals become more confident and successful leaders within their organizations. Fournier was born into a family of business owners. She is a third-generation family-owned business entrepreneur. Her grandfather started a plumbing supply company in the 1940s, her mother started a law firm in the 1990s, and both of her sisters have their own businesses. You could say Fournier was destined for the role of a business coach, having been around and involved in business for the entirety of her life.   Striving for greatness, she began her journey attending Florida State University and obtaining her Bachelor of Science in Business, specializing in hospitality management. Following her degree, she worked in Manhattan with a boutique hotel. Then Fournier was part of a team of professionals that opened a five-star destination spa resort in the Pocono Mountains of Pennsylvania. Afterward, she decided to further her education at the University of Tampa where she earned her MBA. Last, but not least, Fournier received her life and master business coaching certifications from Fowler International Academy so she could take hold of her passions and begin her life's work.   Fournier began Partners for a Solution in 2015, knowing she could truly make a difference in the lives of others and create effective change in their businesses, by providing them the tools to overcome today and excel tomorrow. She simply has the heart to serve and the passion to help others.